31 August 2010

LL called saying she was in Email Server and saw error message saying Server was overheating.

HP Proliant Systems Shutdown Service: System is too hot or has lost cooling.

Called HP support: 1-800-334-5144

Shortcut: Proliant Running Microsoft

Run>cmd>wmic bios get serialnumber

Run>cmd>msinfo32

BIOS dated 5/19/10. Latest BIOS update is 8/4/10.



"http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3884339&prodNameId=3884340&swEnvOID=4064&swLang=13&mode=2&taskId=135&swItem=MTX-6eea1331b05640b68adaa764dd"

HP Support said to first back up, then download firmware update. This update requires a reboot.
If the server shuts down due to the firmware update we are to follow these steps.


1.Shutdown the server and physically remove all the PCI cards.
2.Remove all memory modules except for one pair of DIMM (Dual Inline Memory Module).
3.If the server has two processors installed, remove the second processor.
4.Reseat the existing processor and the Processor Power Module (PPM).
5.Boot the server up and check if the server is booting up.
7.If the server boots, reinstall the removed components one by one until the faulty component is recognized.
8.If everything works fine, then it is seating issue with components.

Download took two hours. Ran back up of email server.

Tried to open ISO file with un0disker and MagicISO.

Error