Monday, August 16, 2010

16 August 2010

7:50am

User GEC-1M3C called saying Outlook was opening slowly.
When I reached she said it was finally open and she would page me if anything.

8:01am

User GEC-1LZC said Sage Desktop had error

 SERVER INTERRUPTED but was able to log in and work normally.


8:20am

Logged onto Domain Controller. Checked HP Data Protector Express 4.0
Daily and Weekly back ups are scheduled properly. Clicked run scheduled back up now. No effect.
Checked recent logs. No record of back up being run.

Favorites>Devices>Folders>Networks>Domain Controller>Devices>HP1x8G2AUTOLDR>Storage Slots

"Invalid-Media not identified Idle" Slots 1 through 8.

Contacted HP support, made case number.

10:30am

Contacted Sage Support asked about sage desktop error. Jesse said internet connection may have timed out but it usually fixes itself when you next log on.

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