8/9 September 2010

GEC USER said Sharp was not printing.

Networked Sharp MX-620U PCL6_T1

Error:

"This document failed to print"

Print queue job status:

"Offline-Printing"

1. Tried reinstalling print drivers

2. Tried turning off/on printer.

3. Switched ends of Ethernet cable

4. Tried reinstalling printer drivers on print server

5. Tried printing from laptop with USB cable.

6. Tried resetting NIC card and reconfiguring Network Address.

7. Tried Go into port settings of printer, click configure port remove tick for 'SNMP status enabled'



SNMP was not ticked to begin with but tried it anyway.

8. Tried installing printer drivers from website

9. Tried printing from Print Server

9. Tried printing from other workstations.


Note: Printer intermittently prints documents. From workstations that have had drivers reinstalled and have been unchanged.

Printer status is ready.

RESOLVED: Had to reset NIC Card.